IT Specialist – Remote Operation Centre

Location
Gliwice
Application Deadline
2016-12-30
Ref.-Nr.
FI-00438
Contract Type
Permanent



Vattenfall is one of Europe’s largest generators of electricity and the largest producer of heat. The Vattenfall Group has slightly more than 32,000 employees. Vattenfall’s core markets are Sweden, Germany and the Netherlands. The Group also conducts business in Belgium, Denmark, Finland, Poland and the UK. The Parent Company, Vattenfall AB, is 100%-owned by the Swedish state.

Vattenfall IT is the internal provider of IT infrastructure services for the entire Vattenfall Group.
It is an international shared service centre, providing efficient and reliable IT services and support to the Vattenfall Group. Some 1 300 people in Denmark, Finland, Germany, Poland and Sweden work for us.

We are now looking for an IT Specialist – Remote Operation Center in Gliwice

Responsibilities:

  • handle standard and non-standard requests
  • cooperation with first line of support(Servicedesk) and third line of support
  • analyse and remotely resolve simple and complex incidents
  • identify, diagnose and resolve problems together with other support teams
  • participate in projects
  • follow the implemented processes (ITIL)
  • contribute to continuous improvement of our daily work

Requirements:

An IT Specialist has a thorough understanding of client related issues, but is also able to troubleshoot issues together with client development, network, datacentre or application teams.

  • Bachelor degree (preferably in IT area)
  • basic understanding of network, servers and application environments
  • ITIL v3 Foundation certified is a plus
  • very good English skills, both written and spoken
  • good German skills both written and spoken
  • pro-active behavior, take initiatives to improve our daily work
  • willingness to travel internationally
  • ready to shift work

Offer:

  • job in an international environment and a young, dynamic team with ambitious yet realistic goals fostered by team spirit and open communication
  • opportunity for professional development
  • excellent work atmosphere
  • attractive salary adequate to the skills and experience
  • rich benefit package (e.g. private healthcare & multisport card)

Last updated: 2016-10-01 19:56