IT Technician Client Services

Location
Gliwice
Application Deadline
2016-12-30
Ref.-Nr.
FI-00589

Vattenfall IT is an international unit within the Vattenfall Group.
As a full-service IT provider, our goal is to be the best of the best when in comes to delivering extremely economical IT services and intelligent solutions. Our array of services ranges from process application consulting to software solution development/ implementation projects and the operation of application systems. Some 1,200 employees located in Germany, Poland, the Netherlands and Sweden contribute daily to our international business success in the three organisational segments IT demand, IT supply and Group IT.
 
We are currently looking for an IT Technician Client Services - IT Service Desk
in Gliwice

 

Responsibilities:

  • handle standard and non-standard requests
  • analyse and remotely resolve simple and complex incidents
  • identify, diagnose and resolve problems together with other support teams  
  • follow the implemented processes (ITIL)
  • contribute to continuous improvement of our daily work

 

Requirements:

An IT Technician has a thorough understanding of client related issues, but is also able to troubleshoot issues together with client development, network, datacentre or application teams.

 

  • Bachelor degree
  • fluent German skills, both written and spoken
  • very good English skills, both written and spoken
  • experience as IT technician is highly welcomed
  • very high degree of customer orientation and cooperation as well as very good communication skills
  • understanding of Network and Application environments is a plus
  • ability to work independently in an international team, but also able to organize/coordinate work with others
  • pro-active behaviour, take initiatives to improve our daily work
  • willingness to travel internationally
  • certified Microsoft Windows Desktop Support (MS 70-680 and MS 70-685) is a plus
  • ITIL v3 Foundation certified is a plus

Offer:

  • job in an international environment and a young, dynamic team 
  • opportunity for professional development
  • excellent work atmosphere
  • attractive salary adequate to the skills and experience
  • rich benefit package (e.g. private healthcare & MyBenefit including multisport card)


Last updated: 2016-11-04 09:56