Sustainable energy consumption

We are becoming increasingly customer-focused and are working to create enduring relationships with our customers in an effort to help them reduce their climate footprint and actively participate in the emerging energy landscape.

Our strategy

Our products

Our targets

Examples of achievements 2017

Challenges we have

Our planned activities

Our initiatives

Our strategy

Our long-term aspiration is to be a leading customer-centric company, supplying a wide range of energy solutions and services to household and business customers.

Our products

Vattenfall provides a wide range of energy solutions to give customers tools for more sustainable and efficient energy consumption. Vattenfall's offerings and interactions vary from market to market, but the overall focus is on charging solutions (e-mobility, for example charging boxes and charging stations), smart home/facility management (for example EnergyWatch, smart plugs), decentralised generation and online customer interaction models.

For more information, please see our local websites.

Swedish Sales website (in Swedish)

Dutch website – renewable energy (in Dutch)

Dutch website – energy saving (in Dutch)

German website – energy saving (in German)

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Our targets

NPS is a tool for measuring customer loyalty and for gaining an understanding of customers' perceptions of Vattenfall's products and services. The target is a positive NPS in absolute terms +2 compared to Vattenfall's peer competitors. 

It is a positive trend with a +2 (+7 in 2016) relative NPS in 2017 and absolute improvements in the end customer market in all four core markets.

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Examples of achievements 2017 

  • We have grown our e-mobility activities in the Netherlands, Germany and Sweden and now operate 8,400 charging points. In Sweden, the newly launched partnership InCharge has become a leading e-mobility solution provider, offering easy and accessible charging with our network and operator solution. During 2017 we installed eight charging streets and a total of 60 charging points in Stockholm Municipality, in addition to ten fast chargers installed elsewhere in Sweden.
  • We signed contracts with several major Dutch housing corporations to increase energy efficiency and to install photovoltaic panels on a larger number of residential buildings.
  • We introduced a white label platform1 for municipal utilities in Germany for the sale of photovoltaic panels and batteries. We now offer PV solutions to customers in Sweden, Germany and the Netherlands.
  • We signed a partnership with a start-up to offer state-of-the-art smart home technologies to customers in Germany.
  • Through the acquisition of a stake in Brain-Heart Energy, a major supplier of decentralised energy in Sweden, we can now offer climate-smart geothermal heating and cooling solutions to customers in the Swedish market.

1) A white label platform is not branded as a Vattenfall service, but is instead branded individually, such as by the German municipal utilities that use the platform.

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Challenges we have

Smart and sustainable energy solutions are relatively new and differ from traditional production operations, both with respect to expertise and business models.

Our planned activities

To further improve the customer experience (and NPS), we continue to simplify things for our customers through digitalisation and by increasing the flexibility of our IT processes. We are expanding our portfolio with relevant energy solutions as part of our efforts to offer good service to our customers. Our focus is on further development of e-mobility solutions, smart home applications, and decentralised production and storage solutions. We aim to continue growing our customer base in all markets and potentially also outside of our core markets.

Our initiatives

We have a number of projects that contribute to reducing energy consumption on a broader scale.

The One Tonne Life project and its results

Sustainable cities

E-mobility

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Last updated: 2018-04-19 15:32